Q. We had a question asked recently by a client about deleted names in member lists.  When creating a new database entry, a field called “Requested By” (Member List field) contained many names marked as “deleted”.  How does this happen and how can they be removed?

A. This can happen if users are removed as members from the eRoom, but they have been specifically selected to be part of a pick list in a database field (in this case the “Requested By” field). In this case, the users were deleted inadvertantly (appears local user accounts were replaced with a Directory synchronization), because they should have remained in the eRoom.  Re-adding the deleted users from the Community List (using the new accounts) to the eRoom did not fix the problem because it was the “legacy” (deleted) users that were part of the database field selection.  The solution, therefore, was to go back to the database field, remove the checkmarks next to any names marked as “deleted”, and then select the correct names.  The deleted names will then no longer show up in the list.